Client Delivery Manager

As a Client Delivery Manager you will be the senior face of Endava to our clients responsible for shaping engagements overseeing delivery and building trusted long-term relationships. Youll partner closely with clients to understand their business needs and help them succeed through impactful digital solutions while ensuring that delivery remains efficient scalable and commercially sound. 

Youll operate at the intersection of strategy delivery leadership and client engagement. While youll be accountable for the end-to-end success of delivery outcomes youll also act as a strategic advisor and relationship builder identifying ways to deepen our impact and expand our partnership within the clients business. 

This role requires a strong blend of delivery oversight commercial awareness and cultural fluency particularly in navigating the expectations and relationship dynamics within the Saudi Arabian market. 

Responsibilities 

Client Engagement and Relationship Management 

• Act as the senior point of contact for clients building strong relationships with business and technology stakeholders. 
• Understand local business culture and adapt your communication and working style accordingly. 
• Lead account planning and strategic discussions that align Endavas capabilities with client goals. 
• Identify opportunities for organic growth by aligning with evolving client needs. 

End-to-End Delivery Oversight 

• Ensure all projects and programs are delivered on time within budget and to a high standard. 
• Lead multi-disciplinary teams through the entire software delivery lifecycle from discovery and planning through to implementation and post-release support. 
• Monitor portfolio health risks and resource alignment to ensure delivery success. 

Leadership and Team Management 

• Provide strategic oversight and guidance to project managers and delivery leads across your client portfolio. 
• Champion team engagement growth and cross-functional collaboration. 
• Build a culture of trust performance and accountability within and across teams. 

Governance Risk and Financial Accountability 

• Introduce and manage appropriate governance models to maintain transparency mitigate risk and support informed decision-making. 
• Own financial performance across the account including budgets forecasts and profitability targets. 
• Balance the needs of the client with internal delivery sustainability and commercial goals. 

 Agile and Process Excellence

• Promote Agile delivery principles and modern delivery practices across your engagements. 
• Encourage a mindset of continuous improvement learning and innovation within teams. 

Qualifications :

• Experience: 10 years in delivery leadership consulting or account management roles ideally within a digital agency or technology services environment. 
• Delivery Ownership: Proven track record of leading the end-to-end software delivery lifecycle from early discovery through to launch and post-release optimisation. 
• Client-Centric Approach: Ability to build deep relationships with clients understand their business and influence senior stakeholders with confidence and credibility. 
• Commercial Acumen: Strong experience managing budgets delivery forecasts and account profitability. 
• Strategic Thinking: Ability to spot opportunities for growth and position Endava as a long-term strategic partner. 
• Industry Background: Experience in financial services or banking is highly desirable. 
• Agile Capability: Proficiency in Agile delivery methodologies and frameworks. 
• Cultural Awareness: Experience working in or with clients in the Middle East preferably within Saudi Arabia. 

Soft Skills 

• Strong decision-making and problem-solving abilities. 
• Composure and professionalism in high-pressure or ambiguous environments. 
• Excellent communicator who can tailor messaging to technical and business audiences. 
• Collaborative leadership style with a focus on team empowerment and shared success. 

Additional Information :

Discover some of the global benefits that empower our people to become the best version of themselves:

• Finance: Competitive salary package share plan company performance bonuses value-based recognition awards referral bonus;   
• Career Development: Career coaching global career opportunities non-linear career paths internal development programmes for management and technical leadership;
• Learning Opportunities: Complex projects rotations internal tech communities training certifications coaching online learning platforms subscriptions pass-it-on sessions workshops conferences;
• Work-Life Balance: Hybrid work and flexible working hours employee assistance programme;
• Health: Global internal wellbeing programme access to wellbeing apps;
• Community: Global internal tech communities hobby clubs and interest groups events and celebrations.

At Endava were committed to creating an open inclusive and respectful environment where everyone feels safe valued and empowered to be their best. We welcome applications from people of all backgrounds experiences and perspectivesbecause we know that inclusive teams help us deliver smarter more innovative solutions for our customers. Hiring decisions are based on merit skills qualifications and potential. If you need adjustments or support during the recruitment process please let us know.

Remote Work :

No

Employment Type :

Full-time