Change & Communications Lead

Inbox Business Technologies is looking for an experienced Change & Communications Lead to lead end-to-end delivery of the Communication and Adoption & Measurement segments of our enterprise Data & AI change-management programme. Act as the primary point of accountability translating the Data & AI strategy into a structured change communication and adoption plan grounded in Kotters guiding principles and ensuring measurable sustained adoption across the organisation.

Employment Type: Full-time employment

• Own the overall change-management and communication approach across both segments aligned to our companys Data & AI strategy and Kotter-based framework.
• Manage senior stakeholders sponsors the Data & Analytics Director and PMO; secure leadership sponsorship and reinforcement.
• Define the communication plan guiding principles and initiative charters; oversee the seven communication initiatives and six channels.
• Direct the Adoption & Measurement workstream KPI framework surveys dashboards and reporting cadence and act on adoption insights.
• Lead programme governance: planning RAID management status reporting and change-control in line with the RFPs engagement rules.
• Manage the onsite delivery team ensuring quality consistency and on-time delivery.
• Provide executive briefings and immersion sessions and champion a data-driven culture across our company.

• 1014 years in organisational change management transformation communications or enterprise programme delivery.
• Proven leadership of enterprise-wide change or data/digital transformation programmes ideally in telecom infrastructure or large regulated organisations.
• Demonstrable experience delivering in the KSA / GCC market with senior stakeholders.
• Organisational Change Management methodologies (Kotter Prosci ADKAR).
• Enterprise communication strategy sponsor and stakeholder management.
• Adoption strategy governance risk and escalation management.
• Executive engagement storytelling and briefing.
• Certifications in Prosci / CCMP required or strongly preferred; PMP preferred.
• Language: English (fluent business-level).