أدخل المسمى الوظيفي أو الكلمة الرئيسية
ITSM Consultant
موقع الوظيفة:
الراتب شهرياً:
تم النشر:
21 يونيو 2026 (نُشرت منذ أكثر من 30 يومًا)
تم النشر:
آخر موعد للتقديم:
19 سبتمبر 2026
آخر موعد للتقديم:
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
عدد الوظائف الشاغرة:
ملخص الوظيفة
Job Summary:
- Assess the current process/procedure to identify improvement opportunities.
- Assess produce and maintain an appropriate Capacity Plan which reflects IT and business current and future needs.
- Review and understand the business and IT demands against the current IT capabilities and produce forecasts for future requirements.
- Review and negotiate OLAs/SLAs and provide feedback on all capacity requirements.
- Monitor services and CI utilization patterns to ensure that sufficient capacity is available when required.
- Review and define capacity related thresholds.
- Test the capacity related thresholds configuration.
- Revise and update Capacity related change predefined tasks
- Review Capacity related incident and work with PM manager to identify a permanent solution.
- Monitoring measuring and reporting on the effectiveness of the process to senior management.
- Undertake tuning activities to ensure the most efficient use of existing IT resources capacity.
- Ensuring consistent of the process across the organization
- Provide support in managing other ITSM processes when required
Educational Qualification
- Bachelor’s degree in Engineering / Computer Science or related fields
- ITIL 3 foundation certification
- ITIL 3 Practitioner certification
- ITIL 3 Intermediate certifications
- ITIL 4 foundation certification
Required Professional Qualifications/Skills
- 10 years of experience with Capacity management
- Ability to use ITSM tools BMCRemedy and Helix
- Ability to balance multiple concurrent activities and manage time efficiently.
- Possession of excellent oral and written communication skills
- Quality assurance and quality control
- Experienced in using Microsoft Office MS Visio and MS PowerPoint
Skills
Written Communication Skill, Ms Visio, Written Communication, Quality Assurance, Visio, Microsoft Office, Excel, Communication Skill, Itil, Powerpoint
المهارات المطلوبة
- Sales Experience
- المبيعات المباشرة
- هيبيريون
- الخدمات المالية
- Financial Concepts
- الخدمات المصرفية
- Oracle EBS
- Securities Law
- Peoplesoft
- Oracle
- الإدارة المالية
- Workday
