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ITSM Consultant
Job Location:
Monthly Salary:
Posted:
21 June 2026 (30+ days ago)
Posted:
Application Deadline:
19 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Summary:
- Assess the current process/procedure to identify improvement opportunities.
- Assess produce and maintain an appropriate Capacity Plan which reflects IT and business current and future needs.
- Review and understand the business and IT demands against the current IT capabilities and produce forecasts for future requirements.
- Review and negotiate OLAs/SLAs and provide feedback on all capacity requirements.
- Monitor services and CI utilization patterns to ensure that sufficient capacity is available when required.
- Review and define capacity related thresholds.
- Test the capacity related thresholds configuration.
- Revise and update Capacity related change predefined tasks
- Review Capacity related incident and work with PM manager to identify a permanent solution.
- Monitoring measuring and reporting on the effectiveness of the process to senior management.
- Undertake tuning activities to ensure the most efficient use of existing IT resources capacity.
- Ensuring consistent of the process across the organization
- Provide support in managing other ITSM processes when required
Educational Qualification
- Bachelor’s degree in Engineering / Computer Science or related fields
- ITIL 3 foundation certification
- ITIL 3 Practitioner certification
- ITIL 3 Intermediate certifications
- ITIL 4 foundation certification
Required Professional Qualifications/Skills
- 10 years of experience with Capacity management
- Ability to use ITSM tools BMCRemedy and Helix
- Ability to balance multiple concurrent activities and manage time efficiently.
- Possession of excellent oral and written communication skills
- Quality assurance and quality control
- Experienced in using Microsoft Office MS Visio and MS PowerPoint
Skills
Written Communication Skill, Ms Visio, Written Communication, Quality Assurance, Visio, Microsoft Office, Excel, Communication Skill, Itil, Powerpoint
Key Skills
- Sales Experience
- Direct Sales
- Hyperion
- Financial Services
- Financial Concepts
- Banking
- Oracle EBS
- Securities Law
- Peoplesoft
- Oracle
- Financial Management
- Workday
