Call Centre Agents
موقع الوظيفة:
الراتب شهرياً:
الخبرة المطلوبة:
تاريخ النشر:
عدد الوظائف الشاغرة:
ملخص الوظيفة
Key Responsibilities:
Handle incoming calls from customers and respond to inquiries promptly and professionally.
Make outbound calls for follow-ups customer feedback or promotional activities as required.
Maintain accurate records of customer interactions transactions comments and complaints.
Resolve customer issues effectively or escalate to the appropriate department when necessary.
Provide information about products services policies and procedures to customers.
Meet individual and team performance targets including call handling time resolution rates and customer satisfaction metrics.
Adhere to company policies procedures and quality standards.
Collaborate with team members to improve service delivery and contribute to process improvements.
Qualifications & Skills:
Minimum high school diploma; a bachelors degree is preferred.
Previous experience in a call centre or customer service role is an advantage.
Excellent verbal and written communication skills in English; knowledge of Arabic is a plus.
Strong problem-solving and interpersonal skills.
Ability to work under pressure and handle challenging situations with professionalism.
Proficient in using computers call centre software and CRM systems.
Working Conditions:
Shift-based work including weekends and public holidays if required.
Office-based role with occasional training or team meetings.
Benefits:
Competitive salary and performance-based incentives.
Health insurance and other statutory benefits as per Qatari labor law.
Professional development and training opportunities.
المجال
خدمات تقنية المعلومات واستشارات تكنولوجيا المعلومات
المهارات المطلوبة
- قوانين الشركات
- قيادة السيارة
- هندسة التصميم
- مفاتيح التحكم الكهربائية
- الخدمات الاستشارية
عن الشركة
601 موظف
Being an active member of the United Nations Global Compact since March 2013, Madre Integrated Engineering w.l.l supports the principles of the Global Compact with respect to human rights, labor, environment, and anti-corruption.
