Senior Reservation Executive

Key responsibilities:

• Manage and process individual and group reservations including VIP and high-priority clients.
  
• Handle escalated customer concerns and provide effective solutions in a timely manner.
  
• Monitor reservation systems for accuracy availability and pricing integrity.
  
• Mentor and assist junior reservation agents; provide on-the-job training and support.
  
• Coordinate with internal departments (e.g. sales finance) to ensure special requests and service delivery.
  
• Assist in developing and improving reservation procedures and workflows.
  
• Review daily weekly and monthly reports forecast and reservation trends.
  
• Monitor and manage booking fulfillment blackout dates and system outages.
  
• Assist management with performance tracking and quality control for the reservations team.
  
• Ensure compliance with data privacy policies and customer service standards.
  

• Bachelors degree in hospitality Business or related field preferred).
  
• Minimum of 46 years of experience in a reservations travel or hospitality role.
  
• Proven expertise in reservation software (e.g. Sabre Amadeus B2B reservation system or proprietary platforms).
  
• Supervisory or team lead experience in a customer service or reservations environment.
  
• Multilingual (English and Arabic a must).
  
• Background in revenue
  

  Required Skills:

  Bachelors degree in hospitality Business or related field preferred). Minimum of 46 years of experience in a reservations travel or hospitality role. Proven expertise in reservation software (e.g. Sabre Amadeus B2B reservation system or proprietary platforms). Supervisory or team lead experience in a customer service or reservations environment. Multilingual (English and Arabic a must). Background in revenue management travel coordination or hospitality sales is a plus.