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Senior Reservation Executive
Job Location:
Monthly Salary:
Not provided by the employer
Monthly Salary:
Experience Required:
4-6years
Experience Required:
Posted:
7 September 2026 (22 hours ago)
Posted:
Application Deadline:
5 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
The Operation Senior Executive oversees the reservation process for a companys servicessuch as hotel bookings airlines bookings or eventsensuring seamless customer service and operational efficiency. In addition to handling complex bookings this role provides support to junior team members resolves escalated issues and assists with training reporting and system management.
Key responsibilities:
- Manage and process individual and group reservations including VIP and high-priority clients.
- Handle escalated customer concerns and provide effective solutions in a timely manner.
- Monitor reservation systems for accuracy availability and pricing integrity.
- Mentor and assist junior reservation agents; provide on-the-job training and support.
- Coordinate with internal departments (e.g. sales finance) to ensure special requests and service delivery.
- Assist in developing and improving reservation procedures and workflows.
- Review daily weekly and monthly reports forecast and reservation trends.
- Monitor and manage booking fulfillment blackout dates and system outages.
- Assist management with performance tracking and quality control for the reservations team.
- Ensure compliance with data privacy policies and customer service standards.
Requirements
Education and certifications:
- Bachelors degree in hospitality Business or related field preferred).
- Minimum of 46 years of experience in a reservations travel or hospitality role.
- Proven expertise in reservation software (e.g. Sabre Amadeus B2B reservation system or proprietary platforms).
- Supervisory or team lead experience in a customer service or reservations environment.
- Multilingual (English and Arabic a must).
- Background in revenue
Required Skills:
Bachelors degree in hospitality Business or related field preferred). Minimum of 46 years of experience in a reservations travel or hospitality role. Proven expertise in reservation software (e.g. Sabre Amadeus B2B reservation system or proprietary platforms). Supervisory or team lead experience in a customer service or reservations environment. Multilingual (English and Arabic a must). Background in revenue management travel coordination or hospitality sales is a plus.
