وظيفة في مدير الدعم في عمان

Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed. Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve ser المزيد...

Responsible for the customer support experience with Microsoft Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technic المزيد...

Responsible for the customer support experience with Microsoft Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technic المزيد...

Key Responsibilities: Holding high levels of professionalism and Deel product knowledge Using a consultative and empathetic approach in delivering customer support resulting in positive customer experience Efficiently work through tickets via voice calls, live chats, email a المزيد...

Provide proactive news stories across all media channels. Deliver social media services ensuring all activity is measured. Establish strong relationships with press contacts to sell in news releases. Deliver communication messages to increase brand awareness.

Job Summary: The role involves analyzing and collaborating closely with Team Leaders and the Pod Manager to identify improvement opportunities. This includes offering actionable insights to enhance customer experiences and addressing gaps in processes or knowledge. Responsib المزيد...

Ability to understand and evaluate architectural designs for strengths and weaknesses and balance technical trade-offs against business ones. Track record for managing complex technology projects Track record for being detail-oriented with a demonstrated ability to self-motivate a المزيد...

. Under the orientation of the Regional Protection Data Manager 2 (RDM2), contributes to promote and to disseminate policies, rules and procedures related to Protection data and office management; . Monitors and/or ultimately ensures the coherence and consistency of the Protection da المزيد...

Prioritize, monitor, work and track incoming helpdesk tickets and phone calls. Ability to build and maintain end user relationships. Provide remote or onsite service to end-users on software- and hardware-related problems. Perform first-level diagnosis for end-users issues usi المزيد...

Provide responsible stewardship by reporting on project progress metrics and risks Plan organize and monitor software development projects Adjust and adapt to changing project priorities Report on project progress metrics and risks Support development and maintenance of proj المزيد...

Drive and deliver the IT service management framework to make sure it aligns with the overall department goals and JIGPC strategy. Lead continuous service improvement initiatives to enhance the service provided by the service operations team through utilizing international IT stand المزيد...

At Proofpoint, we have a passion for protecting people, data, and brands from today's advanced threats and compliance risks. We hire the best people in the business to: Build and enhance our proven security platform Blend innovation and speed in a constantly evolving cloud arc المزيد...

A fun environment focused on learning and ownership No bureaucracy, flat hierarchy, and open communication Flexible working schedule and work-from-home days Best available health insurance, covering spouses and children Delicious lunch catering and awesome coffee Work with awes المزيد...

Architect, lead, and continuously improve the technical support capability including strategy, organization structure, processes, tools and technologies to achieve the highest levels of customer success and satisfaction in order to meet all stated business objectives Lead geographi المزيد...

Help solve technically complex, strategic/high-profile or long-running customer cases that may require interaction with Software Engineering Responsible for the customer support experience with Microsoft Own, troubleshoot and solve customer technical issues, using collaboration, المزيد...

Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations. Performing disaster recovery operations and data backups when required. Protecting data, software, and hardware by co المزيد...

Resolve operational problems within the defined schedules and service level agreements. Analyze root causes of operational malfunctions and provide resolutions. Handle escalated issues and follow-up on outstanding issues promptly. Develop preventive measures and document issue re المزيد...

Be the face of unifonic when customers/partners experience issues or need something from the company. Investigate and troubleshoot the quality of service issues: networks, carriers, operators, API, bugs, etc. Liaise with internal teams or suppliers to escalate and solve issues. D المزيد...

. He/she provides dedicated integration support for all types of merchants. . Develops subject matter expertise in one or more payment services and handles escalations related to those services. . He/she manages high severity incidents till resolution. . He/she can deal with ambiguity المزيد...

Installing and configuring hardware and software components to ensure usability. Troubleshooting hardware and software issues. Upgrading the entire system to enable compatible software on all computers. Installing and upgrading anti-virus software to ensure security at the user l المزيد...