work from home - Community Manager

Responsibilities:

• Respond to comments and customer queries in a timely manner
• Facebook Group: Moderate all posts, comments, and replies
• Facebook, Instagram, YouTube, and LinkedIn replies and DM’s
• Email, live chat, co-browsing, SMS, and chatbots
• Zoom: Moderate all live Coaching Calls (twice a week)
• Work with social media manager and implement social media and communication campaigns to align with marketing strategies
• Monitor and report on feedback and online reviews
• Create meaningful experiences and nurture relationships to increase customer advocacy resulting in sales, referrals, testimonials, ascension, and retention.
• Organize and participate in online events to build community and boost brand awareness
• Coordinate with Marketing, PR and Communications teams to ensure brand consistency
• Build relationships with customers, potential customers, industry professionals and journalists
• Stay up-to-date with digital technology trends
• Work on other related duties

Job Requirements

Requirements

• Proven work experience as a community manager (2-5 years)
• Speed: You will be responsible for hitting inbox zero on several high-traffic platforms including our Facebook Group, Email, and Social Media Platforms.
• Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
• Excellent verbal and writing communication skills (English, Arabic required, French is a plus)
• Hands on experience with social media management for brands
• Ability to interpret website traffic and online customer engagement metrics
• Knowledge of online marketing and marketing channels
• Attention to detail and ability to multitask
• BSc degree in Marketing or relevant field