Transcription Team Leader

Job Description

• Monitor daily performance and output and produce reports for management
• Analyse team performance for issues to find root cause and come up with solutions
• Figure out training needs of team members and report them to L&D
• Coach and motivate team
• Train and mentor Medical Transcriptionists and new joiners.
• Provide team with needed learning resources, e.g., handbooks, consultant manuals/profiles, etc.
• Calculate QA scores by producing quality score cards for each member monthly
• Calculate monthly KPIs and perform annual appraisals
• Perform one-to-one feedback sessions with team members
• Communicate with consultants about their transcription needs
• Coordinate between consultants, Transcription Team, and PAs and assign tasks accordingly
• Collect feedback from team members about any operational, logistical, or other matters
• Conduct periodic refresher sessions.
• Conduct periodic account specifics test
• Perform other tasks assigned by management

Job Requirements

• 5 years in MT, with minimum 1 year experience in Leading Role
• Proficient in Medical Transcription
• Fluent English language communication skills, oral and written
• Leadership Skills
• Knowledge of excel preferable