Trade Support Officer "Temporary for 11 months"

Job Description

• Handle all aspects of equity trades including liquidity trade processing, settlement and fail investigations.
• Monitor the automated electronic trade confirmation process and systems; with attention to ‘straight through’ processing of trades and daily matching of trade confirmations.
• Pre-match and settle all equity trades in a timely and accurate manner.
• Liaise with the settlements team and the custodian banks regarding all equity settlements and outstanding trades.
• Liaise between the firm’s client’s global trading desks, execute and clear counterparties (including prime brokers) regarding trade discrepancies.
• Resolute unmatched trades, fails and related settlements issues with the clients.
• Maintain global handover spreadsheet which identifies open issues and items which need immediate attention.
• Review unmatched trade reports to ensure timely settlement.
• Investigate, follow-up, resolve and document all trade queries and failing settlements.
• Provide the settlements team with the clients’ feedback on outstanding trades.
• Respond to clients’ queries regarding outstanding trades.
• Update the clients with regulation changes.
• Provide the data entry team with settlements details of new sub-accounts.

Job Requirements

• Bachelor’s degree.
• Customer service oriented.
• Good command of Arabic and English.
• Good communication skills (written, verbal and listening).
• Able to build partnerships and work well in teams.
• Can identify problems and refer/escalate complex issues to a higher level.
• Ensure deliverable are always of a high quality.
• Attention to details.
• Multi-tasker, with the ability to meet changing deadlines.
• Willing to take on new tasks.
• Can manage pressure and conflicting demands and prioritize tasks and workload.