Technical Training Manager

Job Description

Job Purpose:

• The Technical Training Manager will be responsible for the creation of training content that ensures is ready to support the product, as well as the creation of internal and external resources.
• The successful candidate will be responsible for building and maintaining strong relationships with Dental, CAD, and other teams as necessary to ensure that technical knowledge for all products and features is effectively covered in the training and that it has the right information at the right time.
• Creating and delivering effective training content used by our clients, partners, and internal employees will be critical to accelerate the efficient handling of cases, emails, calls, chats, and social media.
• The Technical Training Manager plays a key role in ensuring the success of both clients and employees.
• This position is an Individual Contributor and reports to the Chief Operations Officer.

Duties and Responsibilities:

• Transfer the technical knowledge to the different teams through training, technical content development and mentoring.
• Ensuring that communication about product changes reaches the employees and the clients.
• Development of programs to improve team knowledge and development.
• Create internal and external self-service resources.
• Evaluate existing processes and procedures. Make recommendations and drive process improvement and adoption of best practices to improve efficiency and effectiveness
• Challenge the status quo and foster shared understanding, transparency, autonomy, innovation and continuous learning.

Job Requirements

Qualifications

• Bachelor's degree or higher
• 5+ years' experience creating/delivering technical training
• Proven experience coordinating partners in a global environment.
• Experience with training platforms and product issue management tools.

Skills

• Excellent decision-making, critical thinking and problem-solving skills.
• Strong communication skills. Able to work with managers, directors and influence a technical audience.
• Ability to manage ambiguity and multiple responsibilities in a fast-paced changing environment.
• Ability to research, organize, create and maintain clear, concise documents.
• Fluency in English is a must.