Technical Support Specialist L2

Job Description

Essential

• Excellent customer service skills with a focus on empathy, resourcefulness and responsiveness
• Excellent organizational, written and oral communication skills.
• Display a strong sense of urgency
• Strong attention to detail
• Basic (or greater) understanding of Linux, SQL server 2012, Windows Server 2012
• Knowledge of HTML, XML or CSS
• Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation

Job Requirements

Advantageous

• Good understanding of SQL server 2012
• History in supporting and troubleshooting cloud-based products
• Basic (or greater) understanding of DevOps from both an operational and development perspective
• Good understanding of Windows Server 2012
• Familiarity with RDP tools and TCIP/networking connectivity
• Understanding of monitoring tools such as New Relic (or similar) would be desirable
• Experience with using Puppet is a plus.