Technical Support Engineer
نُشرت في :
06-05-2024
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
رقم الوظيفة : 2792126
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ponsibilities—what you'll do:
- Serve as primary contact for clients post-implementation.
- Continually deepen your understanding of the product and stay updated on emerging technologies.
- Address technical and business inquiries regarding product functionality, implementation, training, software configuration, user-specific issues, and other company-related matters, adhering to our service level agreements and quality standards.
- Handle requests for product maintenance such as improvements and adjustments to machine learning models.
- Communicate with customers via support portals or video conferencing, clearly articulating solutions and offering guidance on the capabilities of our platform.
- Work closely with the product and engineering teams to identify and prioritize issues, develop customer solutions, and report on technical support trends.
- Enhance the knowledge base and help center content by integrating insights from customer support interactions.
- Partner with other teams to provide insights on support trends
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Requirements:
- Familiarity with Python and SQL is a must
- Experience with customer support tools such as Zendesk and Salesforce is a plus
- In-depth knowledge of databases and familiarity with BI/analytics tools
- Proficient analytical and problem-solving skills, with experience in using monitoring and logging systems
- Proficiency in other programming languages such as Bash or JavaScript is a plus
- Excellent verbal and written communication skills, including active listening, conflict resolution, and customer empathy
- Proficiency in using troubleshooting APIs and applying API documentation effectively
- Fully fluent in English
- Skilled in the use of apps and technology
- Ability to commit long-term and full-time
- Ability to work U.S. business hours (Pacific Time, Central Time, or Eastern Time)
- This is not a short-term, part-time, or freelancing role. We only accept serious, career-oriented candidates.
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Other qualities we look for:
- Track record of success at work or in school
- An ability to solve complex problems with minimal guidance
- Experience in high performance work or school environments
- Skilled at anticipating team members’ needs
- Willingness to work hard and persevere
- Intellectual curiosity and resourcefulness
- Professionalism
نوع التوظيف
دوام كامل
المجال
القسم / المجال المهني
إدارة العقود / التقدير والتقييم / عطاءات ومناقصات / المسح الكمي
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
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