Technical Support Agent

Job Description

Responsibilities

• Assist clients through company help desk software, such as Zendesk in addition to other remote access desktop programs
• Talk to staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• Support the roll-out of new applications
• Respond within agreed time limits to call-outs
• Work continuously on a task until completion (or referral to third parties, if appropriate)
• Prioritize and manage many open cases at one time

Job Requirements

Qualifications

• A bachelor's degree in computer science or related technology field is preferred
• Basic understanding of SQL
• Prior experience in tech support, desktop support, or a similar role
  

Soft Skills

• Good work ethics
• Good English language
• Good customer handling skills
• Strong problem solving
• Strong analytical skills
• Team player with excellent team spirit