System Support Manager

Responsibilities:

• Ability to handle MACD requests.
• Understanding of the technical design and troubleshooting steps to support and test.
• Partners with the Business and Service Delivery team to assist with issue resolution of new Program solutions.
• Responsible for Engineering change documentation for Run books.
• Responsible for tracking and reporting on all MACD’s, enhancements, defects and outages.
• Partners with development/integrations team for platform support when needed.
• Develop testing solutions to provide proactive testing methodology
• Conduct testing and develop disaster recovery plans to detect faults, minimize malfunctions, and backup systems.
• Provide highest level of technical consultancy to ensure problem resolution is achieved in the shortest possible timeframe