Service Engineer

Responsibilities:
• Generating service sales leads and develops new market opportunities by utilizing market trend information, identifying and exploring potential new service portfolios. Taking a One Hitachi Energy approach to leverage other colleagues' portfolios.
• Establishing long term customer relationships by understanding customer requirements and applicable regulations and demonstrating in-depth technical service product or solutions knowledge to promote Life Cycle Management (LCM). Registering customer feedback and ensures customer satisfaction throughout the sales process.
• Executing service work with low to medium complexity according to work instructions and in accordance with Hitachi Energy standard processes, quality standards and safety guidelines. Delivering quality customer service to satisfy customers. In close co-operation with customer and other Hitachi Energy teams, take actions to identify new service business opportunities for Hitachi Energy.
• Performing service tasks like installation and commissioning of equipment and routine maintenance independently, identifies technical problems and makes analysis through remote or on-site activity in different service categories. Contributing to customer satisfaction by executing service work according to customer order and expectation.