Senior IT Help Desk Specialist

Job Description

• Manage effectively the resolution of support issues that are reported to IT department.
• Act as a technical authority, providing expertise to both team members and clients.
• Ensure that we pass our customer’s expectations.
• Assists client day-to-day functionality and efficiency.
• Provides IT support for desktops, printers, peripherals, telephone systems, and cellular devices.
• Installation for all new devices and application for external/ internal projects.
• Identifies, manage and resolve issues in a timely manner.
• Responds to customer requests effectively and communicates with them to address issues.
• Follow up regular upgrades for all devices and applications.
• Organize and file documentation pertaining to warranties and instructional guides for computer hardware.
• Update the user information in the organization systems for new and current employees.
• Update the user access for given IT applications for new and current employees.

Job Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 3+ years solid experience.
• Hands-on Experience in Technical support and network solution.
• Working with different operating systems including Windows and Mac OS.
• Very Good communication skills.
• Strong analytical and problem-solving skills.
• Very Good command of English language.