Senior IT Governance

Job Description

Responsibilities:

• Ensuring a consistent and standardized approach to the Incident Management process across the organization in order to provide service continuity

• Manage and drive CAB meetings and ECAB in case of Exception or Fix.

• Generating information that allows support processes to be optimized and hence improving overall efficiency.

• Ensuring that the agreed SLA is achieved within an acceptable timeframe

• Minimizing duration of incident life cycles and impact of any service outages associated with incidents

• Providing clear communication channels to balance and prioritize incidents

• Defining roles and responsibilities and identifying appropriate points of contact

• Promoting incident-related communications to end users

• Maintain consistent processes and quality approaches while implementing change requests.

• Prioritize and Categorize Changes to support specific business objectives

• Improve efficiency and minimize the impact of re-work

• Provide change-related statistics and reports for management

• Ensure documentation is updated in Remedy during the CRQ lifecycle.

• Preparing the weekly and monthly reports to be discussed at the Top management level.

Job Requirements

Requirements:

3-5 years of experience in Governance & Compliance

Experience in defining and documenting IT processes and controls.

Good Knowledge of ISO standards

Strong Analytical and communication skills