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Zentech Consulting is looking for a customer support specialist with a light background in IT. This position is responsible for a great customer experience achieved by providing remote hardware, software and network solutions to internal and external customers & reducing customer downtime. This is a great opportunity to get your foot in the door with a fortune 500 company! Apply today!
Detailed Requirements:
Provide an Excellent Customer Experience
Solve Customer Hardware, Software and Networking problems at first contact using multiple Xerox Systems and Software Tools
Proactively sell the benefits of diagnosing and resolving issues via Telephone, pings, email communication
Resolve incoming Customer escalations through effective negotiation and escalate urgent issues to appropriate team as necessary
Resolve issues on the first call and engage escalated groups as appropriate
Contribute to knowledge systems to enhance solutions provided to customers
Provide feedback on policies and procedures to continuously improve customer experience
Maintain product knowledge
Meet & exceed performance targets
Qualifications:
Post-Secondary Education is an asset
1-2 years of related experience preferred
Experience using Social Media technologies (Skype, Facetime, Google Duo)
Experience with Apple and Android devices to support video conferencing
Solid Problem-Solving Skills
Ability to deliver results independently and as a part of a team
Strong Organizational, Prioritization & Time Management Skills
Critical thinking and decision making
Ability to multitask effectively with attention to detail
High level of achievement and self-motivation
*Must work holidays and flexible to varying shifts that range from 7am - 11pm (Mon - Friday). Available to OT as needed.
دوام كامل
الإمداد والتموين / النقل والمواصلات / التخزين / مندوب التوصيل