Sales Team Leader

Job Description

The Team Leader is responsible for driving the sales performance of the assigned department through effective resource management. The job holder will lead the department team to provide an ‘outstanding’ shopping experience for customers through high standards of visual merchandising, customer service and people management.

Customer Focus

• Lead by example and ensure that the floor staff greet and approach customers to offer assistance
• Implement a high standard of customer focus through timely and effective resolution of customer queries in line with the company policy
• Proactively meet with customers to discuss their shopping experience and provide feedback and support to the Sales Manager in possible customer service improvement
• Monthly monitoring of mystery shopper feedback, addressing all key areas of concern
• Support customer queries/escalations

Commercial Performance

• Ensure achievement and maximization of department sales through regular monitoring of sales and department specialists
• Drive department KPIs, Average Transaction Value and Basket Size
• Maximize sales per sq. m. through effective management of sales versus space

Offer

• Ensure high retail standards are maintained through daily opening and closing checklist and implementation of necessary actions in-store in a timely manner
• Ensure 100% compliance to latest RPVM standards through effective product display in accordance with defined standards, appropriate management of damaged items and correct replenishment levels
• Ensure highest standards of health and safety are maintained in the department
• Work in closer collaboration with the Sales Manager on all products with respect to price, quality and customer feedback
• Ensure Sales and Promotions for the department is driven as per the Trading Calendar effectively with appropriate focus on sales of discontinued products
• Ensure Min/Max quantities and Furniture Matrix for all products with accurate information is maintained on the Store Inventory Management system
• Ensure 100% representation of K lines in department through close collaboration and regular feedback to the In-Store Retail Logistics Manager
• Ensure regular cycle count for the department in line with the Company guidelines
• Ensure that Shrinkage for the department is within the defined norms and agreed standards
• Ensure effective display of top sellers and slow sellers to improve sales contribution

People

• Ensure seamless induction and on boarding of new hires and provide necessary support and guidance to the new joiners
• Ensure consistent communication to the team on store and department results through daily business updates providing clear instructions to drive performance
• Drive engagement and motivation in the team through fast resolution of work related issues and grievances
• Ensure that the customer service training for the department team is duly completed
• Conduct regular product training to ensure clear understanding of features, selling skills and after sales service

Job Requirements

• Graduate degree in Business Administration with specialization in Retail Management/Sales
• 3-4 years of work experience of which at least 1-2 years should have been with heading retail sales/operations for a section in a large retail format store
• Core Competencies
• Result Orientation - Advanced
• Passion for excellence & continuous improvement - Intermediate
• Communication and interpersonal skills - Intermediate
• Customer Focus – Advanced
• Adaptability – Intermediate
• Role Specific competencies
• Business Acumen - Basic
• Developing self and others - Intermediate
• Analytical thinking - Intermediate
• Decision Making - Intermediate
• Retail Industry & Processes - Intermediate
• Inventory and Stock Management - Intermediate