Quality Manager - Savoy Sharm Group

Position: Quality Manager

Organization: Savoy Sharm Group

Location: Sharm El Sheikh Egypt

Experience: 5 years minimum

Salary: 30000 L.E Package for Egyptian / 2000$ For foreigner

Industries: Hospitality

Main Duties:

(This area lists the most important outcomes and duties of the job)

• Maintain Quality Management System database and filling system & Environmental management System Travel Life.

• Maintain accurate records with internal database.

• Analyse the Guest Feedback reports and follow up the corrective actions plan

• Inform Management about any Quality issues or any processes which become noncompliant with specified requirements

• Insuring the Quality Objectives established
• Conducting Monthly Quality meeting and follow up with Monthly Quality meeting action taken any recommendation for improvement
• Conduct the internal Audit as per the internal audit plan and follow up with preventive and corrective action
• Record and evaluate the production data suggest improvements

• Perform the hotel yearly internal audits plan

• To review business statistics.

• To determine and document any areas that may need improvement.

• Analyze the Mystery shopper and External audits reports and follow up their corrective actions.

• To review the current policies and improvise plans to improve upon the existing quality standards.

• To review and analyse the effectiveness of the internal audits corrective action plan

• To ensure that all procedures within the company conform to health and safety regulations financial policies and legislation such as equal opportunity.

• Control further processing or delivery of nonconforming product in terms of Quality issues until the deficiency or unsatisfactory condition has been corrected.

• Ability to initiate action to prevent the occurrence of nonconformities relating to Quality of the product processes quality system

• To follow up with the management review meeting recommendations.

• Perform other tasks assigned by management.