صاحب العمل نشط
Develop a good understanding of our SAP landscape to provide the best support possible.
Act as first level support to receive, validate and categorize the reported issues.
Logging incidents, and service requests in the SAP IT Service Management system (ITSM).
Route or escalate the reported cases to the designated team members.
Follow up with our onsite and offshore support teams to ensure the
دوام كامل