Passive Network Implementation Senior Supervisor

KEY ROLES & RESPONSIBILITIES

Manage and supervise all tasks of his/her staff

Ensure cleanliness of guest rooms, guest corridors, linen rooms and housekeeping pantries according to set standards and procedures

Supervise public areas

Ensure that guest supplies are replenished

Ensure guests requests are promptly and courteously met

Report damage or malfunction in hotel rooms using system

Maintain equipment in proper state of cleanliness and repair

Maintain a section floor report

Conduct daily briefings with staff at floor level

Conduct regular room checklists

Report unusual behavior/activities on floors to the General Manager

Record room status in allocated section accurately

Comply with hotels health, safety and hygiene policies

Attend meetings and training sessions as required

Fully understand the difference in guest levels (VIP) and in room categories

Requirements

PERSONAL ATTRIBUTES

Good reading, writing and oral proficiency in English

Must be well presented and professionally groomed at all times

Strong interpersonal skills and attention to detail

Must have good leadership skills and training skills