Optics Technical Project Manager

Responsibilities:

• Serves as a member of the NI Customer Engineering TPM team, assigned to customer NI projects as required for on-time, quality delivery of technical deployment projects.
• Supports end to end delivery management of integration/deployment technical deliverables for NI Customer Engineering. Owns communication, scheduling, resource management, change management, risk mitigation, escalations, and all other areas of integration/deployment technical delivery.
• Identifies the Company’s internal owners of customer’s service and/or quality issues.
• Builds, leads and facilitates teams to address quality issues.
• Facilitates development and deployment of corrective actions to address customer’s issues.
• Drives customer issues with company product, architected solution and or service quality to resolution by tracking, reporting and escalating. Communicates solutions, identifies solution components and owner action item commitments and sets resolution timelines.
• Proper and regular communication during customer Escalation and crisis management
• Identifies roadblocks to customer satisfaction and quality issue resolution. Reports roadblocks to Program Management and the resolution team members.