Operations Performance Supervisor

Job Description

• Continuously improve operations processes using different methodologies.
• Identify the needed changes in both ground operations and shopper app in order to increase the automation in the rider experience.
• Determine optimal cost and quality targets for relevant stakeholders in the operations organization.
• Use existing tools and methodology to conduct in-depth analysis to identify issues, problems, and opportunities.
• Ensure performance reports are produced according to specifications and distributed according to the agreed timetable.
• Take the lead on planning needed shoppers/delivery men in each zone according to the forecast of the growth team.
• Ensure and control a high utilization for nana delivery partners in order to reduce the CPO.
• Build a fraud engine to dedicate any possible fraud scenarios.

Job Requirements

• Bachelor’s degree in relevant field
• 3-5 years’ experience in the related area preferred with the logistics field
• Ability to develop new ideas and influence business decisions
• Great interpersonal skills and the ability to work with different types of people.
• Good analytical and modeling skills