Operations Agent (English Speakers)

Job Description

• Dealing with Suppliers, Tour Leaders & Guides.
• Interact with them via various channels phone, chat, email, etc
• Responsible for providing the best freelance tour guides who are the leaders in the market.
• Ready to manage last-minute bookings at different timing.
• Having experience in daily tours, multi-day tours & full packages
• Collecting daily feedbacks for the ongoing tours & packages.
• Maintain the tour quality with Suppliers, Guides & Leaders.
• Manage and focus on better relations with the suppliers.
• Respect the company rules and regulations.
• Fast learning and flexibility to deal with other departments.
• Answer all queries from the Sales & Guest Relations Team.
• Participate in planning and launching different products.
• Evaluating suppliers, tour guides and issuing appropriate feedback forms.

Job Requirements

• 1 + years of experience in a similar role.
• Ability to work in different shifts.
• Excellent communication skills.
• Fluency in English.
• Proficient in Microsoft Office, especially in Excel.