National Project Logistics Customer Excellence Supervisor ZG-KE

Workplace Options is the world s largest independent wellbeing solutions leader that supports individuals to become healthier, happier and more productive, both personally and professionally. Service centers in the U.S., Canada, U.K., Ireland, Portugal, France, Belgium, UAE, Singapore, Japan, China, India and Indonesia support more than 75 million employees across 116,000 organizations and more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.

Description:

Workplace Options is seeking a Global Recruitment Specialist to join our team in our Monterrey, Mexico location. This is a hybrid position with a mix of home and office working days. This role researches and enrolls qualified mental health professionals into WPOs network of counselors. The Global Recruitment Specialist will utilize online databases to recruit providers based upon global service priorities.

Responsibilities:

• Recruit community-based providers throughout South America, that offer clinical counseling in Employee Assistance, Managed Behavioral Health, Substance Abuse, Trauma, Training, Geriatric Care Management, and Wellness Coaching.
  
• Recruit providers for specific in country networks based upon global services priorities and gap locations. Recruitment area includes all locations where WPO has covered lives, currently 171 countries.
  
• Learn and maintain a high level of subject matter expertise regarding credentialing standards within South America, strategies for provider development and client specific requirements.
  
• Conduct screening interviews with provider candidates to ensure they meet criteria for WPO Global Network.
  
• Follow the WPO guidelines for credentialing providers adapted to specific locations across the globe.
  
• Respond to provider inquiries within the specified turnaround times.
  
• Distribute provider guidelines and application materials to external affiliates/providers during the recruiting process and based upon requests
  
• Maintain accurate and up to date electronic provider records.
  
• Review provider applications and supporting documentation for completeness
  
• Respond to provider questions regarding the web site, application status and payment
  
• Complete all tasks in a timely manner and in accordance with the production and quality guidelines set by management
  
• Respond to special requests from clinical team for routine and ad hoc cases in accordance with WPO turnaround time requirements.
  
• Adhere to all data privacy and security requirements globally. ( HIPAA, Safe Harbor, PIPEDA regulations)
  

Requirements:

• Bilingual in Spanish and English.
  
• Sales experience preferred.
  
• Licenciaturadegree.
  
• High level of literacy with a variety of software applications including Excel and Word
  
• Well-honored research skills- can perform web research creatively, quickly, and efficiently.