National Customer Service Assistant-Information Desk

Key Accountabilities

• Handles routine customer complaint promptly and courteously.
• Ensure that customers are dealt with in a prompt and courteous manner to ensure maximum customer satisfaction.
• Makes announcements and pages the person the visitors have asked to see.
• Ensures Customers bags are stored safely and security.
• Ensures all customers’ queries are attended to in a professional manner.
• Ensures Shopping tools and catalogues are available for the customers.
• Provides bags / trollies as appropriate.
• Ensure all system procedures are adhered to as per policy / procedure.
• Suggests improved ways of working going forwards.
• Understands the impact of increasing sales with Shopping Tools.
• Briefs the Duty Manager on complaints that require management assistance.

Job Context

• Improving the Customer service in the store and answering customers queries

• To represent IKEA brand at the required level

Minimum Qualifications And Knowledge

• High School

Minimum Experience

• 2 years in a similar role.