Mobile Device Management

Are you ready to take charge in monitoring managing and resolving software and networking/server hardware issues at our esteemed customer sites Were seeking a proactive individual who thrives in a dynamic environment to serve as our Field Support Specialist. Working with minimal supervision youll play a pivotal role in ensuring seamless operations and exceptional technical support for our valued clients.

Responsibilities:

• Independently monitor manage and troubleshoot issues related to software and networking/server hardware at customer sites.
• Serve as a crucial escalation point for Technical Support addressing field support requirements and resolving complex issues promptly and effectively.
• Collaborate closely with Product Test teams to guarantee timely product deliveries in alignment with projected schedules.

Key Qualifications:

• 36 years of handson experience in operational data center environments demonstrating proficiency in network design and implementation.
• Strong knowledge of Linux and Windows Operating Systems VMWare Network Storage Databases and Network Software Applications.
• Experience with automated kickstart installations commandline administration (including bash/shell scripting) and Microsoft WSUS/SCRM Update processes.
• Proficiency in Mobile Device Management and Device Provisioning.
• Familiarity with Linux software/tools such as tcpdump Syslog Apache Tomcat HA/DRBD and PAM.
• Understanding of SNMP and Network Monitoring Solutions.
• Knowledge of DoD SRS/STIGs as well as a general understanding of Cellular Telephones/PDAs and GSM/CDMA networks.
• Possession of a SECRET or above Clearance.

Education:

• Bachelors degree in Computer Science Engineering or a related field with a minimum of 3 years of relevant experience. Alternatively at least 5 years of experience in a related area.

If youre passionate about delivering topnotch technical support thrive in a fastpaced environment and enjoy tackling challenges headon we want to hear from you! Join our team and be part of an innovative company dedicated to excellence in customer service and technical solutions. Apply now to embark on an exciting journey with us!

Remote Work :

No