Medical Personal Assistant

Job Description

• Liaising between consultant and Patient
• Answering calls with professionalism and high quality
• Replying to queries and emails in a timely manner
• Medical admin Work (filling forms – scan requests-surgery bookings)
• Forwarding patients queries to consultant and aiding patients as much as they could
• Point of intersection between patient, hospital and consultant
• Arranging consultant diary according to consultant preference
• Replying to consultant emails and queries in a timely manner
• Matching clinics between hospitals and practice management database
• Booking and cancelling patients appointments
• Arranging surgery for patients
• Adding New patient’s info on Practice Management System (Meddbase)
• Following up on patient’s treatment plans with no Delays
• Arranging for patient scans
• Overseeing sending referrals for patients from consultant
• Invoicing for surgeries and services provided by consultant.
• Adding and cancelling clinics.
• Settling payment with self-pay patients (before service)
• Sending trust pilot reviews invitations
• Adhere to workplace rules and codes of conduct
• Complying to line manager in work related tasks and instructions

Job Requirements

• Fluent English speaker is a must
• Previous experience as a personal assistant is preferred
• Strong Communication Skills
• Multitasker and Customer focused