Managed Services Engineer

The MS Engineer L2 will be responsible for the planning, implementation and execution of daily/weekly/monthly tasks that ensures that all client environments are well managed, supported and in line with agreed service level metrics.

The focus will be on SharePoint development as a SaaS solution however deep understand of all the Office 365 services is essential. The role will require in depth knowledge of Identity and Access Management solutions with specific reference to Azure and OKTA.

Performance Objectives

PO 1: Risk Management

Complies to all mandated policies, laws, and audit requirements

Operates and environment that is efficient, optimized, standardized, and secure with the latest security patches and relevant access control measures in place

PO 2: Operational Excellence

Operates an environment that is reliable and stable

Incident Management

Service Request Management

Capacity Management

Availability Management

Continuity Management

Life Cycle Management

PO 3: Continual Improvements

Recommend a minimum of two improvements within are of responsibility per financial year

PO 4: Project

Projects are delivered on time, within budget and meets or exceeds customer quality expectations.

Requirements

Qualifications, Knowledge and Experience

Bachelor s degree in information system (3+ Years)

Microsoft 365 Certified: Developer Associate (3+ Years)

Microsoft Certified: Identity and Access Administrator (3+ years)

OKTA Identity and Access Management Administrator (3+ years)

Essential Competencies

Passion for all things SharePoint

Ability to operate independently as well as in a team environment

Excellent communication skills verbal and written

Excellent documentation skills

Strong client focus

Strong planning and organizational skills

Perform well under pressure

Have a proactive approachEssential

SharePoint Development

Office 365 Administration and Support

Identity and Access Management (Azure)

Identity and Access Management (OKTA)

Microsoft Windows Server Management and Support

Azure Administration

Desirable

Service management solutions

Able to manage time effectively and set priorities appropriately

Able to maintain professional demeanor under stress

Able to operate within customer standard operating procedures

Strong listening skills

Python

Ansible Desirable

Sound knowledge of system monitoring platforms

Python

Ansible

Familiar with on prem and cloud concepts

Special Requirements

2-5+ years in a similar role within an ICT organisation provision managed services

Experienced in writing technical documentation

Benefits

Perks

We value our employees at Dimension Data and have designed our business benefits to help promote employee satisfaction and overall wellbeing in the workplace. The wellbeing of our employees is important to us and thats why we offer a range of lifestyle and wellbeing benefits which includes flexibility in the workplace, wellness activities and initiatives, an Employee Assistance Programme and other great lifestyle benefits to keep you engaged and help you thrive at Dimension Data.

Qualifications, Knowledge and Experience Bachelor s degree in information system (3+ Years) Microsoft 365 Certified: Developer Associate (3+ Years) Microsoft Certified: Identity and Access Administrator (3+ years) OKTA Identity and Access Management Administrator (3+ years) Essential Competencies Passion for all things SharePoint Ability to operate independently as well as in a team environment Excellent communication skills verbal and written Excellent documentation skills Strong client focus Strong planning and organizational skills Perform well under pressure Have a proactive approach Essential SharePoint Development Office 365 Administration and Support Identity and Access Management (Azure) Identity and Access Management (OKTA) Microsoft Windows Server Management and Support Azure Administration Desirable Service management solutions Able to manage time effectively and set priorities appropriately Able to maintain professional demeanor under stress Able to operate within customer standard operating procedures Strong listening skills Python Ansible Desirable Sound knowledge of system monitoring platforms Python Ansible Familiar with on prem and cloud concepts Special Requirements 2-5+ years in a similar role within an ICT organisation provision managed services Experienced in writing technical documentation