Learning Quality Coordinator

Responsibilities:

• Coordinate and facilitate the new Comers Hotel Orientation program and supervise the on-boarding process.
• Conduct new hires Review and completion of initial job training plans with new comers.
• Assist in conducting the Training Needs Analysis
• Develop, design, and facilitate learning materials for the frontline Colleagues by using different instructional techniques and formats such as role-plays, team exercises, group discussions, games and videos
• Assist in developing the Annual Training calendar
• Conduct IHG Technical training & development workshops for Frontline Colleagues.
• Organize and develop training procedure, SOPs manuals and course materials such as handouts and visual materials
• Assist in measuring, evaluating and following up on overall effectiveness of training programs directed toward continuous improvement.