Key Account Manager

Job Description

• Developing a solid and trusting relationship between major key clients and company.
• Resolving key client issues and complaints.
• Developing a complete understanding of key account needs.
• Anticipating key account changes and improvements.
• Managing communications between key clients and internal teams.
• Managing account team assigned to each client.
• Strategic planning to improve client results.
• Negotiating contracts with the client and establishing a timeline of performance.
• Establishing and overseeing internal budgets with the company and external budgets with the client.
• Collaborating with the sales team to maximize profit and achieving their targets.
• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders.
• Meeting all client needs and deliverables according to proposed timelines.
• Analyzing client data to provide customer relationship management.
• Expanding relationships and bringing in new clients.
• Issue a promotion calendar for each account, following up and evaluating the results.

Job Requirements

• Bachelors degree in Commerce /Business Administration and Marketing or a related discipline.
• Minimum 4 to 5 years of Experience in Sales, Key account Management or relevant experience.
• Able to multitask, prioritize, and manage time efficiently.
• Goal-oriented, organized team player.
• Encouraging to team and staff, able to mentor and lead.
• Self-motivated and self-directed.
• Excellent interpersonal relationship skills.
• In-depth understanding of company key clients and their channel position.
• Eager to expand the company with new sales, clients, and territories.
• Able to analyze data / sales statistics and translate results into better solutions.
• Excellent verbal and written communication skills; must be a listener, a presenter, and an evaluator.
• Basic computer skills, and experience with Microsoft Office Suite, with emphasis on superior Excel skills.
• Strong negotiation skills, with ability follow-through on client contracts
• Ability to multitask and manage more than one client account.
• Proven results of delivering client solutions and meeting sales goals.

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