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Key Responsibilities:
Act as a key support liaison between customers and internal teams including Sales Operations Admin and Development to ensure customer requirements and concerns are effectively communicated and addressed.
Assist in the operational onboarding process for new customers contributing to a smooth transition and ensuring adherence to the onboarding plan with accuracy in time and resource allocation.
Collect customer feedback proactively to identify opportunities for service improvement. Collaborate with the Sales team to refine customer service offerings and operational efficiency.
Support the customer support efforts to achieve resolutions within defined Service Level Agreements (SLAs) aiming to boost customer satisfaction and ticket resolution.
Aid the Sales team in operational matters and help in understanding commercial aspects of customer accounts including special agreements and competitive situations.
Support the Customer Success Management team by assisting with direction training and performance alignment with organizational goals contributing to high levels of customer service and satisfaction.
Qualifications:
Entrylevel experience in customer success account management or a related field preferably in a tech or serviceoriented industry.
Demonstrated ability to work collaboratively in a team environment.
Strong interpersonal and communication skills with the capability to work well within complex organizational structures.
Detailoriented with a commitment to accuracy and the ability to manage multiple priorities.
Familiarity with CRM and customer service software is a plus.
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