IT Technical Support Engineer

About the Job

• Install and configure computer hardware operating systems and applications.
• Monitor and maintain computer systems and networks.
• Talk staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
• Replace parts as required.
• Provide support, including procedural documentation and relevant reports.
• Follow diagrams and written instructions to repair a fault or set up a system.
• Support the roll-out of new applications.
• Set up new users' accounts and profiles and deal with password issues.
• Respond within agreed time limits to call-outs.
• Work continuously on a task until completion (or referral to third parties, if appropriate).
• Prioritise and manage many open cases at one time.
• Conduct electrical safety checks on computer equipment.

Job Requirements

• Degree in Computer Science or Information Technology.
• Certification in Microsoft is advantageous.
• Prior experience in tech support, desktop support, or a similar role.
• Proficiency in Windows
• Experience with remote desktop applications and help desk software.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication.
• Familiar with networks and servers