IT Specialist

Job Description

• Serve as the first point of contact for users seeking technical assistance over the phone, email, or ticketing system
• Installing new software and hardware components
• Regularly evaluating our IT systems to ensure they meet the necessary demands
• Assisting with network administration tasks
• Ensuring data storage is safe and secure
• Resolving all issues coworkers have with their IT systems and software
• Educating coworkers about network security and best practices for computer usage
• Supporting the day-to-day operations of our computer network
• Perform remote troubleshooting through diagnostic techniques and pertinent questions Install modify and repair computer hardware and software

Job Requirements

• Proven experience as IT Technician or relevant position
• Excellent diagnostic and problem-solving skills
• Excellent communication skills
• Outstanding organizational and time-management skills
• In-depth understanding of diverse computer systems and networks
• Good knowledge of internet security and data privacy principles
• Degree in Computer Science, Engineering or relevant field