IT Specialist

Job Description

• Troubleshoots client login issues to determine and resolve reported problems
• Troubleshoots telephone and VOIP issues to resolve them
• Tracks warranties and inventory
• Responds to telephone calls, e- mail, and personal requests for technical support related to computer systems, software and hardware
• Documents, tracks, and examine problems to ensure timely solutions
• Interacts with network services
• Troubleshooting and diagnosing system errors and other issues problems related to computer systems, software, and hardware
• Provides technical assistance for questions and problems
• Administers cloud services, including Google Apps, Office365, etc.
• Responsible for maintaining a fluid and well-organized inventory and storage system for all IT hardware
• Assists in training computer users
• Maintains daily optimal performance of computer systems
• Asks relevant questions to determine nature of problem
• Installs, modifies, and repairs computer hardware and software; and installs peripherals for users
• Addresses technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems to resolve network connectivity issues

Job Requirements

• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered
• BSc/BA in IT, Computer Science or relevant field