IT Service Delivery Specialist

Responsibilities:

• Creating a pipeline and prioritization process for all business requests and divide them per domain and provide regular presentation / steering committees to relevant sector heads for alignment on progress and priority checks.

• Accountable for the management and delivery of Change Requests E2E from Requirements preparation, Resource Management, Stakeholders management, Executions; Ensuring the technical delivery of all services meets quality, scope, and time constraints

• Ensure Technology specific change management processes are adhered to by IT team members, where applicable, in developing, managing and tracking deliverables for the Change

• Manage scope/requirement changes, multiple and competing demands and priorities determining and conveying impact on budget, time and risk using appropriate Measurable Metrics

• Determine quality standards and oversee the execution/production of deliverables (on every stage of the delivery process ) , documentations, and approvals