IT Officer

About the Job

• Install and configure computer hardware operating systems, applications and camera system
• Monitor and maintain school computer systems and networks
• Walk school staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• Troubleshoot system and network problems, diagnose and solve hardware or software faults
• Replace HW parts as required
• Provide support, including procedural documentation and relevant reports
• Learning new software / hardware and expanding school users’ knowledge on exiting software / hardware .
• Follow diagrams and written instructions to repair a fault or set up a system
• Set up new users' accounts and profiles and deal with password issues
• Respond within agreed time limits to call-outs
• Work continuously on a task until completion (or referral to third parties, if appropriate)
• Prioritize and manage many open cases at one time
• Test and evaluate new technology