IT Infrastructure Engineer

Job Description

• Monitors ticketing queue and responds to service requests or incidents.
• Maintains, monitors, and supports IT infrastructure including servers, virtualization, Email, AD
  ,voice, end point security ,network switches & firewalls
• Provides support for connectivity or related network/communication issues for end user.
• Diagnoses and resolves complex hardware, software and connectivity problems
• Identifies problems and optimizes performance, as needed
• Performs routine maintenance tasks for infrastructure systems such as backups, patch
  management and hot fixes
• Troubleshoots problems by analyzing root causes and evaluating multiple options
• Recommends procedures and controls for problem resolution or creates temporary solutions
  until permanent solutions can be implemented
• Documents problem status and resolution.
• Analyzes audit trails to detect systematic security violations.
• Ensures adherence to security requirements.
• Tests and executes backup and disaster recovery for infrastructure solutions.
• Documents all IT Infrastructure related services and keep tracking for any configuration
  changes and update documents accordingly.
• Evaluate future technologies and make recommendations for software and hardware
  upgrades.

Job Requirements

• Bachelor's degree of Engineering /computer science
• Minimum of 2 years’ experience in IT infrastructure field (System & Network
  administration)
• Strong experience in information systems and technology including
  virtualization, messaging , networking & security with proven certifications
• Must have a working technical knowledge of networking including switches
  and routers, security including firewalls and end point security ,servers
  operating systems including Windows Server and virtualization technology