IT Helpdesk Team Manager

This is a remote position.

Overview of Vacancy:

Key Responsibilities

• To manage and own the Service Desk function of the IT Services Division within the company
  
• To ensure the performance of IT support services to customers within agreed metrics
  
• Work with all departments, and all customers on a personal basis, to ensure excellent service delivery
  
• Responsible and accountable for the daily operational running of the service desk team of approximately 10 Engineers
  

Requirements

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2-3+ years of Service Desk management experience

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3+ years of Support Engineer experience at 1st, 2nd and/or 3rd line support

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Proven Operational and technical knowledge and experience in Implementing support call resolution and completing known fix workarounds where appropriate in order to deliver excellence in service levels

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Excellent team player able to contribute ideas and support fellow team members at all times in ensuring a successful, high performing team

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Excellent operational experience, in a multi-million pound business, with proven skills of awareness, and customer activity, and risk.

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Ability to demonstrate and ensure the team hold a Can-do, customer-focused attitude, willing to tackle any issues and resolve to seek solutions wherever possible