This is a remote position.
Overview of Vacancy:
You will have a proven track record heading up an IT helpdesk team.
This is full time permanent position with a salary of up to £45,000 dependant on experience.
Key Responsibilities
- To manage and own the Service Desk function of the IT Services Division within the company
- To ensure the performance of IT support services to customers within agreed metrics
- Work with all departments, and all customers on a personal basis, to ensure excellent service delivery
- Responsible and accountable for the daily operational running of the service desk team of approximately 10 Engineers
Requirements
.
2-3+ years of Service Desk management experience.
3+ years of Support Engineer experience at 1st, 2nd and/or 3rd line support
.
Proven Operational and technical knowledge and experience in Implementing support call resolution and completing known fix workarounds where appropriate in order to deliver excellence in service levels
.
Excellent team player able to contribute ideas and support fellow team members at all times in ensuring a successful, high performing team
.
Excellent operational experience, in a multi-million pound business, with proven skills of awareness, and customer activity, and risk.
.
Ability to demonstrate and ensure the team hold a Can-do, customer-focused attitude, willing to tackle any issues and resolve to seek solutions wherever possible
2-3+ years of Service Desk management experience 3+ years of Support Engineer experience at 1st, 2nd and/or 3rd line support Proven Operational and technical knowledge and experience in Implementing support call resolution and completing known fix workarounds where appropriate in order to deliver excellence in service levels Excellent team player able to contribute ideas and support fellow team members at all times in ensuring a successful, high performing team Excellent operational experience, in a multi-million pound business, with proven skills of awareness, and customer activity, and risk. Ability to demonstrate and ensure the team hold a Can-do, customer-focused attitude, willing to tackle any issues and resolve to seek solutions wherever possible