IT Help Desk - remote

Job Description

• BSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experience
• Years of experience at least 3 years
• Above average knowledge of networking protocols, especially TCP/IP.
• Proven experience as a help desk technician or other customer support role
• Tech-savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Having a Certificate in CompTIA A+, ITIL Foundation, Microsoft Certified Solutions Associate on Windows 10.
• Excellent communication skills
• End user-oriented and cool-tempered

Job Requirements

• Excellent communication skills
• Proficiency in English
• Proven experience as a help desk technician or other customer support role
• Communication skills.
• Problem-solving skills.
• Above average knowledge of networking protocols, especially TCP/IP.