IT Help Desk

Job Description

• Installs configures and upgrades computer hardware and software
• Provides end-user software troubleshooting and support
• Applies advanced diagnostic techniques to identify problems, investigate causes, and provide solutions
• Use of ticketing system to document and track issues
• Support of enterprise copiers
• Occasional configuration of on-site networking equipment, including wireless
• Manage and support the VoIP infrastructure for our customer service team
• Manage software licenses
• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Repairing and replacing equipment as necessary
• Troubleshoot, diagnose, and resolve technical hardware and/or software issues

Job Requirements

• Males Only.
• Communication skills.
• Problem-solving skills.
• Basic network troubleshooting is a must
• CCNA
• Microsoft Office skills (Outlook, Word, Excel…) is a must
• Microsoft Office skills (Outlook, Word, Excel…) is a must
• Bachelor’s degree in Computer Science.