Infrastructure Monitoring Engineer

Main Responsibilities: -

• 24x7 proactive monitoring of server, storage, backup, applications, and network environment alerts via monitoring tool and Email.
• Escalate the incidents based on the standard procedure and run down follow-up reporting per team and area, Escalate incidents till closure.
• Prepare and maintain Documentation, Reports, and provide follow on the status of identified task
• Daily / Weekly Report preparation based on the specified already agreed format and sending the same to a pre-assigned set of recipients
• Uses technical writing skills to create and maintain Knowledge Base article
• Coordinates across teams, collaborating closely with peers to ensure the appropriate focus and sense of urgency is applied to all issue
• Perform daily health checks (Network, Servers & Applications).

Job Requirements

• Bachelors in computer science or equivalent work experience.
• Minimum 1+ years’ experience administering multiple monitoring systems such as SCOM, SolarWinds, Nimsoft etc.
• Knowledge of Windows, Linux, Database & Network Infrastructure
• Ability to work a variety of different shifts, including days, nights, weekends, and holidays to support a 24X7X365 environment.
• Shows initiative and has a strong desire to share knowledge with others.
• Attention to detail maintains high-quality work while handling a large volume of alerts