Help Desk Specialist - remote

Job Description

• Monitor and respond quickly to incoming requests relate to IT issues.
• Maintain computer systems and act as support if any system goes down.
• Responsible for PC’s, Printers, Servers, and related equipment (monitor, keyboard, mouse, hard drive, etc.)
• Maintain user PCs, including upgrades and configuration as needed.
• Assist with onboarding of new users.
• Keep inventory of all equipment, software, and license users.
• Install, configure, and upgrade PC software.
• General awareness of computer systems, PC repair, and network management
• Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
• Ability deploys, configure, and support operating systems on desktop and mobile
• Understanding and appreciation for information security within systems and user devices.
• Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time.

Job Requirements

• Bachelor's degree in computer science or related field from a reputable university.
• Minimum 1 Year of experience in the same role
• Understanding of network concepts.
• Experience in Network installation and configuration.
• IT certifications are preferred (CCNA, MCSA).
• Previous experience in basic maintenance of photocopiers & printers.
• Great troubleshooting abilities and attention to detail.
• Very good communication and problem-solving skills.
• Very Good command of English.