Guest Relations Agent

With its many museums peaceful canals and 17thcentury architecture Amsterdam charms every visitor. In the midst of this splendid city youll find the Amsterdam Marriott Hotel.

Our luxury hotel located across from Leidsepleins fine dining shopping and entertainment is a 5minute walk to many attractions including the Rijksmuseum and Van Gogh Museum. In the morning visit the Vondelpark for a relaxing walk or run or go to our onsite 24hour health club for a great workout.

Our 396 spacious guest rooms have everything you need for business or leisure travel and upscale and casual dining awaits you in our two restaurants where you can grab a burger and beer or Amsterdams finest steak in town. Our 12 meeting rooms are equipped with the newest technology; we welcome you to our Meetings Imagined.

We are currently recruiting for a passionate and enthusiastic colleague! Do you want to work in a dynamic work environment in the center of Amsterdam and are you interested in a position at the Amsterdam Marriott Hotel Read the information below and get excited to apply!

Tasks

What are your responsibilities

For our Guest Relations Officer position we are looking for a person who enjoys working with people and who has excellent hospitality skills. Your main tasks will be handling the check in and out of our guests handling guest complaints and compliments cash handling & handling other requests from our guests. Also you will handle VIP arrivals special requests and treatments for guests.

Requirements

What makes you the perfect fit

You enjoy working in an international environment and you are passionate about delivering excellent customer service to make sure that our guests experience a memorable stay. You enjoy working with people and work well in a team. You have great organizational communication and leadership skills. You have a good overview and are proactive in your daily routine. You can coach and motivate your colleagues to give their best and you have a high guest focus. To be eligible for this position you

• Have or pursuing a degree in hospitality and you have experience in the Front Office of an international hotel chain
• Have experience in customer service
• Can communicate preferable fluently in Dutch and English another language is of course a plus
• Are willing to work morning evening (AM/PM) and weekend shifts
• Are proactive and reliable
• Are most of all creative!

Benefits

What do you get in return

The Amsterdam Marriott Hotel is part of Marriott International and offers a competitive salary & a wide package of benefits. Each year you will have a performance appraisal and depending on your performance you will get a salary increase. Furthermore we offer:

• A professional environment to work in;
• Personal coaching & training to support you in your daytoday job;
• Career possibilities within Marriott International;
• Special discounted rates for 8000 Marriott hotels worldwide for you your family and friends;
• A TakeCare program; we focus on your wellbeing in general and organize several healthy and fun activities throughout the year;
• We organize many social activities such as our Associate Appreciation Week an annual Staff Party and Team outings.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.