Guest Relations Agent - Crowne Plaza West Cairo - Arkan

Acknowledging IHG One Rewards members and returning guests in person or over the phone.
• Respond to guest inquiries, requests, and complaints promptly and professionally.
• Provide accurate information about hotel facilities, services, and local attractions.
• Coordinate with other hotel departments to fulfill guest needs and special requests.
• Staying one step ahead of our guests’ needs to anticipate requests and offer tailored recommendations.
• Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations.
• Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements
• Seeking feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner
• Keeping close contact with guests for feedback, complaints and compliments – and following it up
• Managing, recording and resolving guest or customer complaints promptly