German Customer Service Representative

Job Description

• Responsible for taking inbound calls for prospective customers, handling customer inquiries in a courteous and professional manner while providing the highest level of customer service.
• Provide responsive and competent telephone support to customers in the areas of problem solving and handling customer inquiries.
• Typically would not have sales goals/quotas.
• Apply basic working knowledge of systems, procedures, customers, products and processes to perform assigned functions with moderate reliance on others for direction.
• Work requires some judgment but is performed primarily according to standard procedures with close supervision
• Provide responsive and competent customer support within a call center environment.
• Ensure that all customer issues are resolved at the first instance.
• May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
• Continuously work for exceptional customer experience, resulting in high customer satisfaction scores.
• Deliver and exceed customer-specified service levels for handle time.
• Learn, understand, retain and regularly update and demonstrate product/process knowledge.
• Track, document and retrieve information in call tracking database

Job Requirements

• Excellent communication skills
• Excellent Communication and Soft Skills
• German Language level must be B2+